Sena 20S User Manual: A Comprehensive Guide
Welcome! This manual details the Sena 20S Bluetooth communication system, offering clear instructions for optimal performance and a superior riding experience.
The Sena 20S is a premium Bluetooth communication system designed specifically for motorcycle riders, offering a robust and reliable connection for communication, music, and navigation. Building upon the success of previous Sena models, the 20S introduces advanced features like a refined intercom system and improved sound quality, all packaged in a sleek and aerodynamic design.
This device allows riders to connect with passengers, communicate with other riders, make and receive phone calls, and listen to music – all while on the move. The 20S boasts an impressive intercom range of up to 2km (1.2 miles) in open terrain, ensuring clear communication even when riding in groups. Its intuitive controls and user-friendly interface make it easy to operate, even with gloves on. Prepare to elevate your riding experience with the Sena 20S!
What’s in the Box?
Before you begin setting up your Sena 20S, let’s verify you have all the components. Inside the box, you should find the following items:
- Sena 20S Unit: The main Bluetooth communication device.
- Speaker Set: High-definition speakers for clear audio.
- Microphone: A boom microphone for optimal voice clarity.
- USB Charging Cable: For charging the 20S unit.
- Velcro Adhesive (for Speakers & Microphone): For secure mounting.
- Microphone Sponge: To reduce wind noise.
- Clamp Kit: For attaching the unit to your helmet.
Carefully unpack all items and ensure nothing is missing or damaged. If any components are absent or appear defective, please contact Sena Customer Support immediately for assistance. Retain the original packaging for potential returns or warranty claims.
Unit Components & Accessories
Let’s examine each component in detail. The Sena 20S Unit houses the Bluetooth technology and control buttons. The Speakers deliver crisp, clear audio directly to your ears, enhancing communication and music. The Boom Microphone ensures your voice is transmitted clearly, even in noisy environments.
The USB Charging Cable provides a convenient way to power up your device. Velcro Adhesives offer a secure, yet removable, mounting solution for the speakers and microphone. The Microphone Sponge minimizes wind noise for improved call quality. Finally, the Clamp Kit allows for firm attachment to various helmet types.
Understanding each component’s function will aid in proper installation and operation of your Sena 20S system, maximizing your riding experience.
Getting Started: Initial Setup
Before embarking on your connected riding journey, a few initial steps are required. First, ensure you have all the components listed in the “What’s in the Box?” section. Next, carefully mount the Sena 20S unit to your helmet, utilizing either the clamp or Velcro adhesive mount – choose the option best suited for your helmet’s design.
Position the speakers comfortably near your ears and the boom microphone close to your mouth, but not obstructing your vision. Proper placement is crucial for optimal audio quality and clear communication. Once physically installed, proceed to charge the device fully before initial pairing. This ensures a stable connection and maximum battery life during setup.
Charging the 20S
To charge your Sena 20S, use the provided USB-C cable. Connect the cable to the charging port located on the unit – it’s typically found under a protective rubber flap. Plug the other end into a standard USB power source, such as a computer USB port or a wall adapter (5V/1A recommended).
The LED indicator will illuminate, typically displaying a red light while charging. Allow approximately 2.5 hours for a full charge. Once fully charged, the LED will usually turn blue or off. Do not use fast chargers or chargers exceeding 5V/1A, as this may damage the battery. It’s advisable to fully charge the unit before its first use and periodically to maintain optimal performance.
Pairing with Your Smartphone (Bluetooth)
Ensure your Sena 20S is powered off before initiating the pairing process. Press and hold the Power/Intercom button until the LED indicator flashes blue, signifying pairing mode. On your smartphone, navigate to the Bluetooth settings and search for available devices. You should see “Sena 20S” appear in the list.
Select “Sena 20S” to initiate pairing. You may be prompted to enter a PIN code; if so, enter “0000” (four zeros). Once successfully paired, the LED indicator will turn solid blue. Your 20S is now connected to your smartphone for phone calls and music streaming. Remember to confirm the connection within your phone’s Bluetooth settings.
Understanding the Control Buttons
The Sena 20S features intuitive controls for seamless operation while riding. Familiarizing yourself with these buttons is crucial for maximizing functionality. The primary Power/Intercom button, located on the unit’s exterior, controls power on/off and initiates intercom connections. A short press turns the unit on/off, while a longer press activates intercom pairing.
The Volume/Jog Dial serves multiple purposes. Rotating it adjusts the volume level, while a press controls music playback (play/pause/skip). Additionally, it’s used to navigate menus within the device. Understanding these dual functions streamlines operation. Refer to the following sections for detailed explanations of each button’s specific actions in various modes.
Power/Intercom Button
The Power/Intercom button is your primary control for turning the Sena 20S on and off, and initiating intercom functions. To power on the unit, press and hold the button for approximately one second until the LED indicator illuminates. Repeat this process to power off. A quick press while the unit is on activates the last dialed intercom contact.
To initiate intercom pairing with another Sena user, press and hold the Power/Intercom button for approximately seven seconds until the LED flashes blue rapidly. This puts the 20S into pairing mode; The button also allows you to answer or reject incoming intercom calls with a single press. Mastering this button is key to effortless communication on the road.
Volume/Jog Dial Functionality
The Volume/Jog Dial offers versatile control over your Sena 20S. Rotating the dial clockwise increases the volume for both intercom and music, while rotating it counter-clockwise decreases the volume. A short press of the dial allows you to cycle through different audio sources – intercom, music, and phone.
Furthermore, the Jog Dial is crucial for adjusting the menu settings within the device. Long pressing the dial accesses the main menu, allowing navigation using short rotations. Confirm selections with another short press. This intuitive control scheme ensures easy access to all features while riding, keeping your focus on the road. Familiarize yourself with its functions for a seamless user experience.
Intercom Communication
The Sena 20S excels in intercom communication, allowing clear and reliable connections with fellow riders. This section details establishing and utilizing these connections. The 20S supports a robust intercom system with a range of up to 2km (1.2 miles) in open terrain. Before riding, ensure your 20S is properly paired with other Sena devices.
Intercom functionality is activated via the Intercom button. A single press initiates a connection with your pre-defined intercom buddy. The system supports one-to-one communication, enabling private conversations. For larger groups, explore the Group Intercom features detailed in the following section, allowing seamless communication amongst multiple riders simultaneously.
Pairing with Other Sena Users
To pair your Sena 20S with another Sena Bluetooth headset, both units must be in pairing mode. Initiate pairing mode on your 20S by pressing and holding the Intercom button for approximately 7 seconds until the LED indicator flashes red and blue. Repeat this process on the other Sena device.
Once both devices are in pairing mode, they should automatically detect each other. The 20S will prompt you to confirm the pairing request. Accept the request to establish a connection. The LED indicator will turn solid blue once pairing is successful. You can store up to eight paired devices in the 20S’s memory. Remember to test the connection before embarking on a ride to ensure clear communication.
Group Intercom Features
The Sena 20S excels in group communication, supporting up to four riders in a full-duplex intercom group. Once paired with individual riders (see previous section), you can establish a group conversation. Access the group intercom function through the Sena RideConnected app or by cycling through paired devices using the Jog Dial.
To initiate a group call, select “Group Intercom” within the app or activate the pre-defined group setting on your device. All paired riders within range will automatically join the conversation. The 20S allows for seamless switching between one-to-one and group intercom modes. Ensure all participants are within Bluetooth range (up to 2km in ideal conditions) for optimal performance and clear audio transmission during group rides.
Phone Features
The Sena 20S provides robust phone functionality, allowing for hands-free calling while riding. Once paired with your smartphone via Bluetooth (refer to the ‘Pairing with Your Smartphone’ section), you can make and receive calls directly through the headset. Incoming calls are announced audibly, and can be answered by pressing the Power/Intercom button.
To make a call, utilize voice commands (if enabled) or redial the last number called by pressing and holding the Power/Intercom button. The 20S supports call sharing, enabling you to bring a passenger into the conversation. Volume is controlled via the Jog Dial. Ensure a stable Bluetooth connection for clear call quality and reliable performance during your journeys.
Making and Receiving Calls
To receive a call, the Sena 20S will audibly announce the incoming call. Press the Power/Intercom button once to answer. To decline, press and hold the same button for approximately two seconds. During a call, adjust the volume using the Jog Dial – rotate upwards to increase and downwards to decrease.
Making a call can be achieved through voice commands (if your smartphone supports it and the feature is enabled) or by utilizing the last number dialed. To redial, simply press and hold the Power/Intercom button. The 20S also supports call sharing; briefly press the Power/Intercom button during a call to include a passenger in the conversation. Ensure a strong Bluetooth connection for optimal clarity.
Voice Commands & Siri/Google Assistant Integration
The Sena 20S allows for hands-free operation through voice commands, compatible with both Siri (iOS) and Google Assistant (Android). To activate your phone’s assistant, press and hold the Power/Intercom button for approximately one second. A tone will indicate activation, and your phone will prompt for a command.
You can then issue commands such as “Call [contact name],” “Text [contact name],” “What’s the weather?” or “Navigate to [address].” Ensure your smartphone’s voice assistant is properly configured and enabled. Voice command functionality depends on your phone’s capabilities and settings. For optimal performance, speak clearly and minimize background noise. Refer to your smartphone’s manual for specific voice command options.
Music Features
The Sena 20S provides excellent audio quality for your music enjoyment while riding. Connect your smartphone or other Bluetooth audio device to stream your favorite tunes wirelessly. To initiate music streaming, ensure your device is paired (see Pairing with Your Smartphone section). Once connected, music will automatically play through the 20S speakers.
You can control music playback directly from the Jog Dial. A single press pauses/plays the current track. Rotating the dial clockwise skips to the next track, while counter-clockwise returns to the previous one. Volume adjustment is also managed via the Jog Dial – rotate upwards to increase, downwards to decrease. Enjoy a seamless and safe listening experience on the road!
Streaming Music via Bluetooth
To stream music wirelessly to your Sena 20S, first ensure your smartphone or Bluetooth-enabled device is successfully paired with the unit (refer to the Pairing with Your Smartphone section for detailed instructions). Once paired and connected, launch your preferred music application on your device – Spotify, Apple Music, or any other compatible app.
Begin playback within the app. The audio will automatically route through the 20S headset. If the audio doesn’t initiate, verify the volume level on both your 20S and your paired device. Also, confirm that the 20S is selected as the active audio output device within your smartphone’s Bluetooth settings. Enjoy crystal-clear music during your rides!
Controlling Music Playback
While streaming music via Bluetooth, the Sena 20S allows convenient control without needing to access your smartphone. A single press of the Jog Dial will pause or play the current track. To skip to the next song, press and hold the Jog Dial for approximately two seconds. To return to the previous track, briefly press the Jog Dial twice in quick succession.
Volume adjustment is also managed through the Jog Dial. Rotate the dial clockwise to increase the volume and counter-clockwise to decrease it. The 20S will provide audible cues to indicate volume level changes. Remember that music volume will automatically lower during incoming calls or intercom conversations, restoring to the previous level afterward.
Advanced Features
The Sena 20S boasts several advanced capabilities extending beyond basic communication. Sena RideConnected offers a revolutionary way to connect with other riders, creating a dynamic group intercom experience without range limitations – leveraging smartphone data connectivity. This feature requires downloading the Sena RideConnected app and creating an account.
Maintaining optimal performance requires regular Firmware Updates. These updates, available through the Sena Device Manager software (downloadable from our website), enhance functionality, improve stability, and address potential bugs. Regularly checking for updates ensures your 20S operates at its peak. Proper Maintenance, including cleaning and storing the unit correctly, will prolong its lifespan and ensure reliable operation.
Sena RideConnected App Integration
Sena RideConnected dramatically expands your intercom range using your smartphone’s data connection. Download the app (available on iOS and Android) and create a Sena account. Once paired with your 20S, the app facilitates group conversations with an unlimited number of riders, overcoming the limitations of traditional Bluetooth range.
The app allows for easy group management – creating, joining, and modifying groups on the fly. You can also share real-time location data with group members, enhancing coordination and safety. Ensure your smartphone has a stable data connection for optimal performance. The app also provides access to device settings and firmware updates, streamlining the management of your 20S system.
Firmware Updates & Maintenance
Maintaining your Sena 20S with the latest firmware is crucial for optimal performance and access to new features. Regularly check the Sena RideConnected app or the Sena website for available updates. Firmware updates often include bug fixes, performance improvements, and compatibility enhancements.
To update, connect your 20S to your smartphone via the app and follow the on-screen instructions. Do not interrupt the update process, as this could damage the device. For cleaning, use a soft, dry cloth. Avoid harsh chemicals or abrasive cleaners. Store your 20S in a cool, dry place when not in use. Proper maintenance ensures longevity and reliable operation of your communication system.
Troubleshooting Common Issues
Experiencing difficulties with your Sena 20S? This section addresses common problems. If the intercom isn’t connecting, ensure both units are properly paired and within range. Check battery levels, as low power can cause connection drops. For audio quality issues, verify the volume is adjusted and the microphone isn’t obstructed.
If your 20S isn’t recognized by your smartphone, try restarting both devices and re-pairing via Bluetooth. Remember to clear previous pairing lists if necessary. If the unit freezes, attempt a soft reset by briefly pressing the power button. For persistent issues, consult the Sena support website or contact customer service for further assistance. Detailed FAQs and troubleshooting guides are available online.
Intercom Connection Problems
Facing challenges establishing a stable intercom link? First, confirm both Sena 20S units are powered on and within the effective range – typically up to 900 meters (980 yards) in open terrain. Ensure devices are correctly paired within the Sena Motorcycle Intercom app or through the standard pairing process. Interference from other Bluetooth devices or physical obstructions can disrupt the connection.
Check that the intercom volume is sufficiently high on both units. If intermittent dropouts occur, try re-establishing the connection or moving to a location with less interference. A full reset of both units, followed by re-pairing, can often resolve persistent issues. Remember to verify firmware is up-to-date for optimal performance and compatibility.
Battery Life Concerns
Experiencing shorter-than-expected battery life with your Sena 20S? Several factors can influence performance. Continuous intercom usage, high volume levels, and simultaneous use of Bluetooth music streaming will naturally deplete the battery faster. Ensure the unit is fully charged before each ride; a complete charge typically takes around 2.5 hours.
Consider disabling features you aren’t actively using, such as voice commands, to conserve power. Cold weather can also reduce battery capacity. Store your 20S in a moderate temperature environment when not in use. If battery life remains significantly below expectations, contact Sena customer support for assistance, as it may indicate a potential battery issue requiring evaluation.
Safety Information & Warnings
Prioritize safety while operating the Sena 20S. Always adhere to local laws and regulations regarding the use of communication devices while riding. Never adjust settings or engage in complex operations while in motion; pull over to a safe location first. Excessive volume can impair your ability to hear surrounding traffic and emergency signals.
Be mindful of your surroundings and maintain situational awareness. The 20S is a communication tool, not a replacement for safe riding practices. Do not use the device in a way that distracts you from operating your vehicle responsibly. Improper installation or modification of the unit may void the warranty and compromise safety. Keep the device dry and avoid exposure to extreme temperatures.
